Disney?s Approach to Quality Service Know What Your Customers Want, Even Before They Do Regardless of industry, if you have customers, you?re in the customer-service business. With increasing access to information and alternative products, your customer is choosing where to do business based on the level of service they receive. The world-class reputation for Disney service is based not on "magic," but on time-tested methods and sound business ideology. Disney Institute can provide your organization with a framework for consistently exceeding the expectations of your customers. While its not magic, they just might think it is. Learn More Below? View Downloadable PDF Para Ver PDF en Espa?ol haga click View Available Public Program Dates View Public Program Pricing Information Ready to enroll??If you are an individual or a team of 2-9 people, click here or call (407) 566-1738. For private group training of 10 or more participants, Contact Us or call (321) 939-4600.