How To Be A Customer Magnet While customer loyalty is defined by what people do, brand loyalty is defined by how people feel, and few global brands can boast the kind of passion and loyalty displayed by generations of Disney fans. With Disney Institute as your guide, learn how Disney sustains lifelong relationships with its guests, reinforces and extends its brand, and continually reintroduces the brand with old friends. Learn More Below? View Downloadable PDF Para Ver PDF en Espa?ol haga click View Available Public Program Dates View Public Program Pricing Information Ready to enroll??If you are an individual or a team of 2-9 people, click here or call (407) 566-1738. For private group training of 10 or more participants, Contact Us or call (321) 939-4600.